The Difference is in the Details
We’ve learned a thing or two over the past half-century about what makes the best hotels tick. We know it’s the entirety of the experience, including the selection of products inside its walls. How does it smell? How does it feel? How does it function? Drying off with the perfect towel, laying your head on a sumptuous pillow or waking up to the perfect cup of coffee leaves an imprint.
In addition to guest experience, sleek hotel operations impact the day to day lives of the people who work there. As guest behavior ever evolves—and thus procurement needs ever shift—we recognize the importance of maximizing savings, minimalizing transaction costs and accurately analyzing bids to guide our hotels and our clients’ hotels purchasing patterns. We pride ourselves on seeing where savings can be had, and likewise, knowing where money is well spent. It all comes down to recognizing worth.
Great procurement garners recommendations and turns employees into loyal teammates and changes one-time guests into brand devotees. We like to say that the difference is in the details.